Insider Secrets to Delivering Red-Carpet Customer Service

Do you want repeat business and referrals to drive your profits? It’s all about making your customers feel like celebrities when they visit your business. Walk away from this presentation with hands-on strategies for giving your customers STAR TREATMENT. You will receive tips and techniques that come direct from Donna’s current research with companies featured in her book "The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service!" (Wiley, 2008). Even in this economy, these companies (hotels, universities, senior living organizations, plumbing companies, small businesses and others) have significantly increased their revenue and improved customer happiness scores due to the extraordinary service experience they’ve created. You can do this too. Attend this session and you’ll learn how. You’ll also learn how to engage your team members immediately so they get addicted to the wonderful feeling they get when they roll out the red-carpet for your customers.

Cost to attend is $25 for Chamber members, $40 for non members. Cost includes a copy of Donna's book.

Reservations and prepayment are requested for this seminar by calling 828-692-1413 or via This e-mail address is being protected from spambots. You need JavaScript enabled to view it